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ITIL Service Strategy

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    Available in PDF - DJVU Format | ITIL Service Strategy.pdf | Language: ENGLISH
    Majid Iqbal (Author), Michael Nieves (Author)

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This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
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*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

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PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

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